How many times have you become frustrated when someone on your team didn’t deliver the result you were expecting? Did you pause to find out why that happened? Or did you assume it was an issue with your team? Jill Schiefelbein knows that miscommunication is one of the biggest problems leaders face.
When leaders miscommunicate, it’s often coming from a place of making certain assumptions about what our team knows. We assume that they understand our values, our mission and what we are hoping to accomplish.
Tune into this Powerful at Work Radio episode to hear how you can do an “assumption audit” and get your team working towards the same goal…
[06:28] The cost of miscommunication can potentially be in the millions, if not billions of dollars.
[10:18] Are my words reaching that person with the message that I want them to have?
[10:51] One way to avoid miscommunication with your team? Set the stage.
[13:24] Getting buy-in from your team…
[14:32] When you say to someone, “That’s not possible”, you crush their innovation, you crush their spirit, you crush their desire to contribute at a higher level.
About Jill Schiefelbein:
Jill Schiefelbein is an award-winning entrepreneur, author, and recovering academic. She taught business communication at Arizona State University for 11 years before venturing into entrepreneurship.
Jill’s business, The Dynamic Communicator®, helps organizations navigate the physical and digital communication spaces to attract customers, increase sales, and retain clients. Her latest book, Dynamic Communication: 27 Strategies to Grow, Lead, and Manage Your Business hit stores March 2017.
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